Refund Policy

⭐ CameraCozy Refund & Return Policy

At CameraCozy, we want every customer to love their purchase. Please review our refund and return policy before placing an order.

Refunds for Damaged or Defective Products

We offer a 100% money-back guarantee for any product that arrives damaged or defective.

To request a refund or replacement:

  1. Submit a request through our Contact page within 30 days of delivery

  2. Include your order number, photos of the issue, and a brief description

  3. Our team will provide a return address and instructions

Once the item is returned and inspected, we will issue either a refund or replacement, based on your preference.

Order Cancellations

Once an order is placed, it begins processing immediately through our fulfillment system.
Because of this:

❗ We are unable to cancel or modify orders after they have been submitted.

We appreciate your understanding.

Return Policy

Because of the nature of our products, we can only accept returns for:

✔ Damaged items
✔ Defective items
✔ Items that arrive not as described

We do not accept returns for:

  • Change of mind

  • Dissatisfaction after use

  • Incorrect color selection

  • Any reason unrelated to damage / defect

Items must be unused, in original condition, and in original packaging.

Restocking Fee

All approved returns are subject to a restocking fee, which will be deducted from your refund amount once the return has been processed.

Customer Responsibilities

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service to ensure your item arrives.

  • Refunds cannot be issued for items lost in return transit without proof of shipment.

Non-Refundable Situations

Refunds will not be issued if:

  • The product fails to arrive due to a customer-provided incorrect address

  • A request is submitted after 30 days from delivery

  • The product is returned without approval from our team

  • The item shows signs of use, wear, or tampering

How to Request a Refund

To initiate a return or refund request:

👉 Submit a message through our Contact page with your order number and a description of the issue.

Our team will respond with next steps.

We’re Here to Help

We value every customer and will do our best to resolve any issues quickly.
Please note that returns are only accepted for defective or damaged items, and applicable restocking fees will apply.